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Cancel Order
We accept order cancellations before the product is shipped. If your order is cancelled, you will receive a full refund. We cannot intercept order cancellations if the product has already been shipped.

Returns
We accept product returns. Customers have the right to request a return within 30 days of receiving the product. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in its original packaging. To complete your return, we require a receipt or proof of purchase.

If the return is caused by the consumer, the consumer will be responsible for the shipping costs. The exact cost will depend on the courier company you choose.

If the product is damaged or unusable due to our fault, such as product or transport reasons, please contact EBYTE: [email protected]. After consulting with our technical staff, we will arrange a reissue or refund.

Refund
Once your return is received and inspected, we will send you a delivery notification via email. We will also notify you of the approval or rejection of the refund. If your refund is approved, it will be processed within 15 business days and will automatically be credited to your credit card or original method of payment.

Contact
Contact our customer service at [email protected].